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Retrosaria - COVID

COVID-19 - Update

May 5, 2020
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Caros clientes, a nossa loja na Rua do Loreto já reabriu, estando a funcionar no seguinte horário: de terça a sábado, das 13 às 19h. No atendimento presencial, são obrigatórios até informação em contrário o uso de máscara e o respeito pelo distanciamento social. Só é permitida a entrada de um(a) cliente de cada vez.

O nosso site está a funcionar e estamos a fazer envios diariamente (de segunda a sexta-feira). Para evitar filas e outros constrangimentos, pedimos aos nossos clientes que, sempre que possível, façam as suas encomendas online, mesmo que optem por vir recolhê-las à loja. Para isso deverão escolher recolha na loja nas opções de envio durante o check out.

Tal como todos os serviços de correios pelo mundo fora, os CTT encontram-se muito sobrecarregados, pelo que são de prever alguns atrasos na entrega de encomendas.

Informamos também que o nosso site permite agora pagamentos por MBWAY e Multibanco.

Estamos contactáveis através do nosso email retrosaria@rosapomar.com, por mensagens via Facebook e Instagram e, no horário da loja, através do telefone 213 473 090.

Muito obrigada,

Rosa Pomar

English:

Dear customers, our shop in Lisbon has just reopened and we are shipping online orders daily. 

Our small team is focused on getting your orders to the post office as fast as possible, but please be aware there are delays with international deliveries on a global scale. This means:

  • orders sent by Economy mail, which normally might take up to one month to be delivered, can now take longer than that.
  • orders sent by Registered mail are taking longer than usual to be delivered. It might be a couple of days or a couple of weeks longer than expected. If you are in the US, and you can't track your parcel on the USPS website, call the Domestic & International Tracking service (800-222-1811).

As you probably already know, all postal systems are processing more volumes now and with less staff available. The workers are overwhelmed and tired (just ask your postman!). This doesn't mean your order will be lost, just that it will take some extra time to get to you. Please be patient :)

And of course you can also reach us by email (retrosaria@rosapomar.com), Facebook and Instagram. 

Thank you,

Rosa Pomar

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retrosaria@rosapomar.com
+351 213 473 090

Rua Maria Andrade, 50A
1170-217 Lisboa Portugal

Our Lisbon shop is open Tuesday to Saturday from 10am to 7pm

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